000 00526nam a2200109Ia 4500
008 200102s2005 xx 000 0 und d
010 _z2136813178860684757
080 _aPODRĘCZNIK
100 _aNICHOLLS RICHARD
245 0 _aINTERACTIONS BETWEEN SERVICE CUSTOMERS
260 _c2005
999 _c15581
_d15581